FAQ

Return Policy

We accept returns, refunds, or exchanges only if the following requirements are met.
Please note that we cannot accept returns if these conditions are not satisfied.

■Eligibility for Returns

• Returns must be initiated within 14 days of the product’s delivery.
• Only products purchased directly from our website are eligible for returns.
• When contacting us, please provide the following details to confirm your purchase:
• All original packaging, including the delivery slip, tags, box, and instruction manual, must be returned with the product.
• The product must be unused, unwashed, undamaged, and unaltered, with its original tags attached and in its original packaging.

For returns of products priced at ¥50,000 or more, the payment processing fee (3%–4%) will not be refunded.
If we determine that the returned item does not meet the conditions above, we will return the product to your address at your expense. In this case, the item will not be refunded, and the return shipping fee will be the responsibility of the customer.

■Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of defective or damaged products.

■How to Request a Return or Exchange
To request a return, head to our contact page and fill out the form, and we’ll get back to you with the next steps.
When contacting us, please provide the following information:

Order number (a 4- to 5-digit number starting with #〇〇〇〇) or phone number.
Email address used for the order.

■Refund Process
Once we receive the returned item, we will inspect and verify its condition.
After completing the inspection, we will promptly process your refund. Refunds typically take 5–7 business days to complete.

• Refunds will generally be issued to the original payment method.
• For credit card or external payment service purchases, the refund will be processed to the respective payment service, not directly to your bank account.
• If you send your return via cash-on-delivery, the shipping cost at the time of delivery will be deducted from your refund amount.

■How to Request a Return or Exchange
To request a return, head to our contact page and fill out the form, and we’ll get back to you with the next steps.